Skyline Corporation
  • McMinnville, OR, USA
  • Hourly
  • Full Time

Full Benefit Package


Want to join a respected, industry-leading company?  Consider Skyline Corporation today!  Skyline is a leader in the development and production of high quality, innnovative manufactured homes, modular homes and park models.  When joining our team, you will be a part of a company that is focused and excited about the future.  With over 65 years of experience, Skyline's foundation is strong and ready for those looking to build and grow their own legacy.  We value our employees and the importance of their contributions,  This is your opportunity to make a difference as we continue to invest in our people, technology and processes.

Our facility is located in McMinnville, OR where we offer an environment of trust, respect and safety.

We work Monday through Friday first shift only.  Overtime is available and may be required during our highest production times.  Our normal office schedule begins at 7:00 am. 

Our employees appreciate wellness programs, employee assistance programs, medical, dental, vision, disability, life and critical illness insurance.  Upon joining Skyline you will be eligible for holidays and vacation days.

In this position you will be working under general supervision, respond to customer and dealer inquiries on warranty and serviceability issues.

Responsibilies include the following but are not limited to:

Coordinates service requests for an assigned geographic area or dealers, as assigned by the Service Manager.

Handles incoming phone calls from dealers and/or homeowners regarding complaints, service under warranty and parts availability.

Researches and documents all dealer and customer inquiries on contact sheets.

Fosters a positive image of the Service Department to dealers and customers.

Writes service work orders for contractors or in-house technicians.

Reviews assignments with contractors and determines cost effective solutions.

Evaluates and grants permission for contractor add-ons (unforeseen additional required services).

Maintains information on service requests and dealer billing.

Maintains Customer/Homeowner feedback on services/work performed. Evaluates customer satisfaction data as provided by third party clearinghouse.

Conducts follow-up service on Homeowner concerns to ensure product satisfaction.

Updates weekly open claims report.

Closes out open claims.

 

 

 

Skyline Corporation
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