Skyline Corporation
  • Woodland, CA, USA
  • $15.00
  • Hourly
  • Full Time

Medical, Dental, Vision, FSA, life, disability, 401K match.


 

Summary In this position you will be working under general supervision, respond to customer and dealer inquiries on warranty and serviceability issues.

 

Want to join a respected, industry-leading company?  Consider Skyline Corporation today!  Skyline is a leader in the development and production of high quality, innovative manufactured homes, modular homes and park models.  When joining our team, you will be a part of a company that is focused and excited about the future.  With over 65 years of experience, Skyline's foundation is strong and ready for those looking to build and grow their own legacy.  We value our employees and the importance of their contributions.  This is your opportunity to make a difference as we continue to invest in our people, technology and processes.

  • Our facility is located in Woodland, CA where we offer an environment of trust, respect and safety.
  • We work Monday through Friday first shift only.  Overtime is available and may be required during our highest production times.  Our normal office schedule begins at 7:00 8:00 am. 
  • Our employees appreciate wellness programs, employee assistance programs, medical, dental, vision, disability, life, 401K match, and critical illness insurance.  Upon joining Skyline, you will be eligible for holidays and vacation days.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Coordinates service requests for an assigned geographic area or dealers, as assigned by the Service Manager.
  • Handles incoming phone calls from dealers and/or homeowners regarding complaints, service under warranty and parts availability.
  • Researches and documents all dealer and customer inquiries on contact sheets.
  • Fosters a positive image of the Service Department to dealers and customers.
  • Writes service work orders for contractors or in-house technicians.
  • Reviews assignments with contractors and determines cost effective solutions.
  • Evaluates and grants permission for contractor add-ons (unforeseen additional required services).
  • Maintains information on service requests and dealer billing.
  • Maintains Customer/Homeowner feedback on services/work performed. Evaluates customer satisfaction data as provided by third party clearinghouse.
  • Conducts follow-up service on Homeowner concerns to ensure product satisfaction.
  • Updates weekly open claims report.
  • Closes out open claims.
  • Conduct phone customer service survey with customer after work is completed.
  • Close all finished orders.
  • Close all completed service authorizations performed by retailer.
  • Mail completed service order to retailers.

 

 

Qualifications:

  • Highly accurate data entry
  • Knowledge of MS Office: Word, Excel, Outlook, PowerPoint.
  • Strong multi-tasking, communication and organizational skills.
  • Attention to detail
  • Construction, manufacturing, or modular building industry preferred.

 

Education and/or Experience                                                   

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

  

Skyline Champion Home Builders is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.,

Skyline Corporation
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